Over the past few weeks, my partner and I have been dealing with the most frustrating of experiences with a furniture retailer in Leslieville - Flik and Company. Unfortunately, we have been left with no choice but to pursue legal action.
In a nutshell, we made a final payment for a sofa and two arm chairs after notification from the owner of Flik and Co that it was ready and would be delivered in a few days. Now almost four weeks later, there has been nothing but a long string of blatant lies and unfulfilled commitments (e.g. 5 missed deliveries). We have since tracked down the manufacturer who has not even finished the pieces. It has been so ridiculous that last week a fictitious delivery man even texted us multiple times to say that he was on his away with the delivery. He never showed up.
We became most concerned after we came across a Toronto blog this week showing recent postings by other customers who have experienced deception and possible fraud at the hands of Flik & Company at 989 Queen Street East, Toronto.
To see those entries, click here: http://www.blogto.com/design/flik-and-company
We are reaching out this week to local media, trade publications, government, business groups and consumer protection organizations to tell our story.
We would appreciate it if you would help us by sharing this note with your family, friends and contacts – especially those who are buying new homes or in the market for new furniture.
While we simply want what we paid for, or our money back – we also want to ensure that none of our friends or their friends or family have to go through what we’ve been enduring.
For those of you who want some more detail to get a sense for how surreal this experience has been for us, we have a meticulous chronology of events and communications.
While we are sure that Flik & Company has made some customers happy, our experience shows that you should think twice about dealing with them.
If you know anyone who has a similar experience with Flik & Company, please let us know and share your stories.