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River Rock Cafe
We dropped into this little spot just around the corner from Celine Gardens on Carlaw the other day for lunch. Before it opened we had wandered by and got excited looking at the posted menu in the window - it looked like they were serving up some Austrian/German fare like goulash, schnizel, etc. So when we finally got there it was quite dissapointing to see that the menu had been revised to just have some rather standard breakfast items, sandwiches, and desserts (they still had schnitzel).
I ordered the schnitzel plate and my husband had the roast beef sandwich. The coffee is self serve at the coffee bar. To say it was dissapointing is being kind. My schnitzel was rock hard and tasteless, and the sandwich, while good, was tiny and expensive. We got a piece of apple strudel to go (hoping it would redeem the place) but it too was dissapointing with soggy pastry and a tasteless filling.
The service was also terrible. Extremely slow.
I was really hoping for better. :(
Replies to This Discussion
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Permalink Reply by Cooper on -
I picked a sandwich and a coffee there a few days ago. I've got no complaints. Attractive space.
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Permalink Reply by Kevin Hedley on -
I completely disagree, with all of this! They actually have quite wonderful service and the food is fairly priced and from my experiences there is a generous serving size. They do have an espresso bar, and although they don't make as good a cup as Mercury, they do make a damn fine americano. I've had their pesto pasta, their homemade soups and tomato basil sandwich; all of which were great.
If you need something in the morning, their Oatmeal Cake is homemade like everything else and is delicious!
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Permalink Reply by Bob Gundu on -
I like the place too. Barbara the owner is a lovely person. I enjoy their veggie lasagna!
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Permalink Reply by Mark Motive on -
Just like people, businesses have good and bad days. You can't judge a business by a single interaction.
It's easy to be a critic. Please try to be fair...these businesses are not run by faceless giant corporations.
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Permalink Reply by Nolin (Admin) on -
I'm not sure what's unfair about posting a negative experience. It wasn't malicious or hurtful. It was a customer's opinion of the experience they had in exchange for they money they paid. Personally, I appreciate both positive and negative reviews so long as they're honest. That's the whole point of reviews, isn't it?
Being a small business shouldn't exempt you from criticism any more than being a big business should exempt you from the expectation of good customer service.
Mark Motive said:Just like people, businesses have good and bad days. You can't judge a business by a single interaction.
It's easy to be a critic. Please try to be fair...these businesses are not run by faceless giant corporations.
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Permalink Reply by Bob Gundu on
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I was there yesterday and noticed they have a really cozy fireplace now - along with a different menu.
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Permalink Reply by Tara on -
agree! I'd rather hear the positive AND the negative. Hearing 1 negative review wouldnt' turn me off of a place, but I would be suspicious of ALL good reviews.
Nolin (Admin) said:I'm not sure what's unfair about posting a negative experience. It wasn't malicious or hurtful. It was a customer's opinion of the experience they had in exchange for they money they paid. Personally, I appreciate both positive and negative reviews so long as they're honest. That's the whole point of reviews, isn't it?
Being a small business shouldn't exempt you from criticism any more than being a big business should exempt you from the expectation of good customer service.
Mark Motive said:Just like people, businesses have good and bad days. You can't judge a business by a single interaction.
It's easy to be a critic. Please try to be fair...these businesses are not run by faceless giant corporations.
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Permalink Reply by Sid on
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I loved my visit to the Cafe - great time, service, food and atmosphere at a reasonable price. I hope they stay in the neighbourhood because I want to keep going back. glad to hear there is a fireplace - can't wait.
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Permalink Reply by ceedee123 on -
Has anyone had brunch at River Rock Cafe? Would love to hear what it's like. They are listed as one of the brunch spots on Urban Spoon. Thanks!
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Permalink Reply by Naomi Eaton on -
I finally went here a few times and enjoyed it. The schintzel is a bit lost on a bun but is quite good with something on the side instead. I've also had their pesto pasta, roast beef sandwich and strawberry/banana cake and they were all good. The roast beef sandwich is probably the best thing I've tried.
Given how awful Tim Horton's sandwiches are for only a bit less, I'd say the menu items are fairly priced.
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